Our Return/Exchange policy lasts 14 days after the product has been successfully delivered. Customers may choose either a refund or an exchange of the same purchased product or different product of the same value. Exchange of a product will be subjected to the availability of the desired product.
Return/Exchange is only applicable if:
i.) product delivered is not the one you ordered, e.g. if you order a grouper through our Online Store, Whatsapp, phone call or other kinds of social media, but we deliver a snapper to you. However, please note that physical variations may occur even within a species so the delivered product may not look exactly the same as what is advertised on our web-site.
ii.) delivered product is spoiled upon receiving it
To be eligible for a return, your delivered product must be unused, in the same condition and in the original packaging that you received it in.
To complete your return, a receipt or proof of purchase is required. We shall arrange a pick-up of the to-be-returned product from you, and notify you either by email, phone call, Whatsapp or other kinds social media.
Refunds (if applicable)
Our products are sold in fresh-frozen condition when delivered. However, if the products delivered are spoiled, please provide pictures and documentation, and contact us within 24 hours for a refund. Call us at (+60) 012 225 9015 or email us at firstname.lastname@example.org.
Once your return is received, inspected and approved, your refund will be processed and the amount will automatically be applied to your credit card or original method of payment, within 14 working days. We will notify you about the refund details after we have successfully processed your refund. However, we are not responsible for bank charges incurred for this refund transaction, if any.
If you have not received a refund after 14 working days after checking with your bank, credit card or e-Wallet accounts, please contact us at (+60) 012 225 9015 or email us at email@example.com.